Before you call our support team, please have the following information ready so we can better assist you
- Your email, username, and password
- Know what brand and model of the computer you have (Windows or Mac)
- Know what browser you are using (Internet Explorer, Firefox, Safari, Google Chrome, etc.)
- Know what operating system your computer uses (Windows XP, Mac OS X, etc.)
- Know what e-mail software program you are using (Microsoft Outlook, Outlook Express, etc.)
- Know what brand and model of modem you use. (The problem you are having may be due to outdated software controlling your modem.)
- Write down or take a screen capture of any error messages that may appear when you are online.