Relay System for Assistance Making & Receiving Phone Calls

For our Deaf, Hard of Hearing, Deaf-Blinded, or Speech Disabled customers, click on the link below regarding the Wisconsin Telecommunications Relay System for assistance in making telephone calls.

Questions? We would be happy to help.

How do I apply for specialized equipment?

The Telecommunications Equipment Purchase Program (TEPP) is designed to help people with disabilities buy specialized equipment needed to use basic telephone services. The TEPP is one of several different programs paid for by the Wisconsin Universal Service Fund (USF) established by the Public Service Commission of Wisconsin. Money collected from Wisconsin telephone service providers goes into the USF.

For more information on TEPP, contact TEPP: (608)267-1479 or (608)231-3305. Check out their website: For quicker application process, online application is available.

How do I connect to the relay?

Dial 7-1-1 from any phone in Wisconsin or the appropriate WTRS toll-free number below to connect to the Wisconsin Telecommunications Relay System. Give the Communication Assistant (CA) the area code and number you want to call. During the relay call, the CA will voice everything typed by the text user and type everything spoken by the voice user.

To make a relay call using Hamilton Relay Internet, Video, or Wireless, visit

What is captioned telephone?

Captioned Telephone or Cap Tel is a captioned telephone service similar to the closed captioning provided on most television programs. The Cap Tel phone allows the user to read captions of the other party’s conversation on the phone’s built-in screen while listening to the voice of the other party. For more information on receiving a Cap Tel phone, contact Todd Behanna at (800) 600-7826 V/TTY or